VineFlow Support
Need help with the VineFlow app? We’re here for you. Email us any question, problem or suggestion and a real person will reply.
Common questions
How do I join my church on VineFlow?
Ask your church for an invite link or scan their visitor QR code. The link opens the VineFlow app (or this website) where you set your name, email and password.
I forgot my password
Use Forgot password to get a reset link by email. Check your spam folder if it doesn’t arrive within a few minutes.
I’m not getting notifications
Sign in to the VineFlow app on your iPhone and tap Allow when it asks about notifications. If you tapped Don’t Allow, turn them on in iPhone Settings → VineFlow → Notifications. Muted chats don’t send notifications; unmute them from the ⋯ menu in the chat.
How do I report a message or block someone?
In the app, press and hold a message, then choose Report or Block. Reports go to your church’s super admins, who review them within 24 hours. See our Community Guidelines.
How do I delete my account?
In the app, open Settings → Delete account. Your personal information is removed right away. You can also email us and we’ll delete it for you.